سياسة الخصوصية - المسار الساخن

1. Introduction

This policy describes how we collect, use, and protect the personal information you provide when using the Al-Massar Al-Sakhen (المسار الساخن) website. We are committed to protecting your privacy and ensuring the security of your data.

2. Information We Collect

Personal Information:

Full name
Email address
Phone number
Date of birth
Payment information (encrypted)
Travel preferences

Technical Information:

IP address
Browser type and operating system
Cookies
Usage logs
Device information

3. How We Use Information

We use the collected information for the following purposes:

Processing and confirming bookings
Providing customer service and technical support
Sending booking confirmations and updates
Improving our services and user experience
Sending offers and discounts (with your consent)
Preventing fraud and ensuring security
Complying with legal requirements

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share information in the following cases:

Service Providers: Hotels and airlines to confirm bookings
Payment Processors: To process payments securely
Technical Partners: To provide technical services
Legal Requirements: When requested by competent authorities
Rights Protection: To protect our rights or the rights of others

5. Data Security

We implement strict security measures to protect your information:

Encryption of sensitive data (SSL/TLS)
Advanced firewalls
24/7 system monitoring
Regular security system updates
Staff training on data security
Secure backups

6. Cookies

We use cookies to improve your experience:

Essential cookies: Necessary for website functionality
Performance cookies: To analyze website usage
Customization cookies: To save your preferences
Marketing cookies: To display relevant advertisements

You can manage cookie settings through your browser.

7. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your data
Correction: Correct inaccurate data
Deletion: Request deletion of your data
Restriction: Restrict processing of your data
Portability: Transfer your data to another service
Objection: Object to processing of your data
Withdraw consent: Withdraw your consent at any time

8. Data Retention

We retain your data for the following periods:

Account data: Throughout the account's active period
Booking data: 7 years for accounting purposes
Contact records: 3 years
Marketing data: Until unsubscription

9. International Data Transfer

Your data may be transferred to other countries for processing purposes. We ensure that all transfers comply with international data protection standards.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we learn of collecting information from a child, we will delete it immediately.

11. Policy Updates

We may update this policy from time to time. We will notify you of any material changes via email or website notification.

12. Contact Us

For any inquiries about the privacy policy or to exercise your rights, please contact us:

Email: privacy@uptimebooking.com
Phone: +966 11 123 4567
Address: Riyadh, Saudi Arabia
Data Protection Officer: dpo@uptimebooking.com

Privacy Policy